new medicine service Altrincham

New Medicine Service

The New Medicine Service (NMS) is a free NHS service that provides support for people with long-term conditions newly prescribed a medicine to help improve medicines adherence; it is initially focused on particular patient groups and conditions. We provide this New Medicine Service in Altrincham and online through video and telephone consultations.

The aim of this service is to improve patient adherence to treatment and subsequently reduce medicine wastage. Also, to reduce hospital admissions from adverse drug reactions by identifying them in the early stages of the treatment. During your consultations with the pharmacist, you will also be advised on lifestyle interventions that will help with the management of your conditions.

Patients with these conditions are eligible for this service:

  • asthma and COPD
  • diabetes (Type 2)
  • hypertension
  • hypercholesterolaemia
  • osteoporosis
  • gout
  • glaucoma
  • epilepsy
  • parkinson’s disease
  • urinary incontinence/retention
  • heart failure
  • acute coronary syndromes
  • atrial fibrillation
  • long term risks of venous thromboembolism/embolism
  • stroke/transient ischemic attack
  • coronary heart disease


new medicine service Altrincham


When you are started on a new medicine for Antiplatelet/Anticoagulant therapy, Asthma/COPD, Hypertension or Diabetes, you might be eligible for the NMS service. A member of our team will offer you this service and ask for your consent to participate in the service. One of our pharmacists will provide you with some general information about your new medication and the service during the initial consultation and will arrange with you a phone or face-to-face follow-up consultation in 2 weeks’ time. During your follow-up consultation, the pharmacists will ask you about how you got on with your medication, explore any issues you might have encountered and provided relevant advice and support. The pharmacist will arrange a final meeting in 1-2 weeks’ time to ensure that you have a good understanding of your new treatment and that you aren’t having any adverse effects.

Research has shown that pharmacists can successfully intervene when medicine is newly prescribed, with repeated follow up in the short term, to increase effective medicine taken for the treatment of a long-term condition.

Next time you start a new medicine, contact our team to check if you are eligible for the new medicine service in Altrincham, our team are here to provide you with expert advice and support.


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